Cancellation & Refund Policy

1. Digital Subscription Plans

Our annual subscription grants instant access to secure QR hosting, dynamic emergency medical editing, emergency notification routing, and printable card sheets:

• Initial Order Refund: If you are dissatisfied or face technical issues within 7 days of purchasing a digital membership, and your physical card has not been printed/dispatched, you may request a full refund of the plan fee by contacting support@ihealthcard.in.
• Cancellation Anytime: You can cancel your subscription renewal or deactivate your card at any point from your user dashboard. Cancellation prevents future billing cycles.

2. Physical PVC Card Orders

Physical cards are customized, high-definition PVC cards embedded with your personal cryptographic QR and critical medical details:

• Cancellation Before Production: You may cancel physical card orders within 12 hours of placing the order or before production begins for a 100% refund.
• Post-Dispatch: Once a customized PVC card has been printed and dispatched with courier tracking, the physical card fee cannot be refunded unless it arrives damaged or contains a printing error caused by our system.
• Damaged / Defective Cards: In the rare event your card arrives physically damaged or defective, email us photos within 48 hours of receipt at support@ihealthcard.in. We will dispatch a free replacement or issue a full refund immediately.

3. Refund Processing Timelines (Cashfree Gateway)

All approved refunds are initiated through our payment gateway partner, Cashfree Payments, directly to your original payment method:

• UPI Payments: Credited within 24 to 48 hours.
• Debit / Credit Cards: Credited within 5 to 7 business days (depending on your issuing bank's settlement cycle).
• Net Banking: Credited within 3 to 5 business days.

4. How to Request a Refund

To request a refund or cancellation, please email our billing desk with your order details: